Refund Policy

Thank you for shopping with The Elegant Planner! I hope you love your digital planner, journal, or planning resource!

Because our products are digital downloads, please read this policy carefully before purchasing.

Digital Product Policy

All products sold on theelegantplanner.com are digital products unless otherwise stated. No physical item will be shipped.

Due to the nature of digital downloads, all sales are final once the files have been delivered or accessed.

This means we are not able to offer returns, exchanges, or cancellations for digital products after purchase.

Why Digital Products Are Non-Refundable

Digital products cannot be physically returned once they have been delivered. Because files are available immediately after purchase, we are unable to verify that they have not been downloaded, copied, saved, or used.

For this reason, digital planner files, journals, stickers, covers, templates, inserts, wallpapers, and other downloadable products are non-refundable.

Please Review Before Purchasing

Before placing your order, please review the product description carefully, including:

  • Compatible apps or devices
  • Whether the product is dated or undated
  • Whether the product is printable, digital-only, or both
  • Any setup instructions or app requirements

If you have questions before purchasing, you are welcome to contact us.

Compatibility

Our digital products are designed to work with compatible PDF annotation and note-taking apps, such as Goodnotes, Notability, Noteshelf, Noteful, or similar apps.

Compatibility may vary depending on your device, app version, operating system, and settings. We are not responsible for changes made by third-party apps or platforms that may affect how a product functions.

Please make sure you have a compatible device and app before purchasing.

Order Issues

Although we do not offer returns or refunds for digital products, we truly want you to be happy with your purchase.

Please contact us at if:

  • You have trouble downloading your files
  • You received the wrong file
  • A file is missing from your order
  • A download link is not working
  • You need help getting started
  • You believe there is a technical issue with the product

We will do our best to help resolve the issue.

Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us with your order numbers. Duplicate purchases may be reviewed on a case-by-case basis.

Exceptions

Refunds may be considered at our discretion in limited situations, such as:

  • A duplicate purchase of the same item
  • A technical file issue that we are unable to resolve
  • An incorrect file was delivered

Refunds are not guaranteed and will be reviewed case by case.

Customer Responsibility

By purchasing from our shop, you are responsible for:

  • Reading the product description before purchasing
  • Confirming the product is compatible with your device and app
  • Providing a correct email address at checkout
  • Downloading and saving your files
  • Following the included setup instructions

We are not responsible for accidental purchases, app incompatibility, changes to third-party apps, lack of storage space, or customer error.

Contact Us

For questions or help with your order, please contact us.

Please include your order number and a brief description of the issue so we can help as quickly as possible.